FAQ & Help Center

Frequently Asked Questions

How long does shipping take?

We offer FREE shipping to the USA! Standard delivery typically takes 7-15 business days. You will receive a tracking number as soon as your order ships.

Is the Charcoal Pore Detox safe for sensitive skin?

Yes! Our formula is designed to be gentle yet effective. However, we always recommend doing a small patch test on your arm before full facial application.

Can I use the Ice Roller every day?

Absolutely! In fact, we recommend using it every morning for 5 minutes to reduce puffiness and start your day with a refreshed glow.

What is your return policy?

We offer a 30-day satisfaction guarantee. If you're not completely happy with your purchase, contact us at hello@shoppurelyyou.com and we'll make it right.

How can I track my order?

Once your order ships, you'll receive an email with your tracking number. You can use it to follow your package every step of the way.

Are your products dermatologist tested?

Our formulas are developed with skin safety as the top priority, using ingredients backed by dermatological research. We recommend a patch test before first use.