FAQ & Help Center

Frequently Asked Questions

What games are included with the R36S?

The R36S comes preloaded with thousands of classic retro games across multiple platforms, including Game Boy, Game Boy Advance, SNES, NES, Sega Genesis, PS1, and PSP titles. No downloads or subscriptions required — just power on and play.

What's the difference between the 64GB and 128GB versions?

Both versions include the same game library and hardware. The 128GB version offers more internal storage, which means more games preloaded and extra space if you want to add your own ROMs in the future. We recommend the 128GB if you want the most complete experience.

Can I save my game progress?

Yes! The R36S supports save states on all supported emulators. You can save and resume your game at any point, so you never lose your progress.

How do I track my order?

Once your order ships, you'll receive a confirmation email with your tracking number. You can use it to track your package in real time. If you don't receive it within 2 business days of placing your order, please contact us at freimanpina@gmail.com.

What is your return policy?

We offer a 30-day satisfaction guarantee. If you experience any defects or issues with your device, contact us at freimanpina@gmail.com and we'll make it right — replacement or full refund, no hassle.

What's included in the box?

Your R36S package includes: the R36S handheld console, a USB-C charging cable, a protective carrying case, and a quick-start guide. Everything you need to start playing right away.

How long does shipping take?

We offer free worldwide shipping on all orders. Delivery to the United States typically takes 10–15 business days. You'll receive a tracking number once your order is dispatched.